Contact with us
Write to us: kontakt@hillysheep.com
Call us: +48 601522304
We work from Monday to Friday
9:00 AM – 5:00 PM
We will gladly help and advise you : )
Order processing
All of the projects are realised on customer’s request in our workshop. The process of realisation starts right after posting a payment and takes up to 5 working days. Your jewellery should arrive no later than 48 hours from sending the package. If you are pressed for time, please contact us – we will try to prepare your order as soon as possible.
Payment and Delivery
Payment
You can pay for your order via:
– Przelewy 24
– PayPal
– Blik Payment
– Credit card
– Traditional transfer
If you choose to pay with traditional transfer, please provide in the title the number of your order.
Account number
Hilly Sheep
ul. Komuny Paryskiej 112
30-348 Kraków
ING Bank Śląski S.A. 631050 1445 1000 0090 9471 3576
Delivery
In Poland we deliver orders via DPD and InPost Paczkomaty courier companies.
Delivery time is 1-2 working days, starting from the moment of shipping. Cost of shipping is 17 PLN.
International shipments are realised via DHL EXPRESS courier company.
Delivery time:
EU up to 10 working days
Outside EU up to 14 working days
The cost of international shipment is 40 PLN.
Returns, Exchanges and Complaints
Returns and exchanges
Would you like to return/exchange your jewellery? You’re welcome to do so. You have the right to withdraw from the contract without providing a reason within 14 days from receiving an order. Due to proceed with a return/exchange of the product, it has to be new, without having any traces of use. The returned/exchanged products should be sent back in the original Hilly Sheep packaging and wrapped in such a way to prevent its damaged during the transport. You can download the return form HERE. The jewellery together with the filled form shall be sent at the following address:
Hilly Sheep
ul Komuny Paryskiej 112B
30-348 Kraków
After confirmation of the return, we will immediately transfer the funds (including shipping costs) into the account number provided in the form.
Remember that you send a return at your own expense.
Complaints
Would you like to make a complaint about your jewellery? You’re welcome to do so. You should direct your compliment at: kontakt@hillysheep.com. Together we will for sure find a satisfactory compensation for you. If your complaint is approved, we will inform you. Claimed items together with the form HERE shall be send at the following address:
Hilly Sheep
ul Komuny Paryskiej 112B
30-348 Kraków